Policy: EYParent Attendance, Absences & Sign-In Procedure

To ensure all families follow a clear, consistent approach to reporting absences, recording arrival/departure, and keeping the nursery informed about their child’s attendance.

Reporting an Absence

If your child is unwell, on holiday, or absent for another reason, please notify us before 8:00am on the day of absence.

Steps:

  1. Open the EYParent app.

  2. On the Home screen, tap Report Absence.

  3. Select the absence dates.

  4. Choose the Type of Absence:

    • Holiday

    • Sickness

    • Absent (for any other reason)

  5. Add a note or description (e.g. reason, symptoms, return date).

  6. Tap Save.

📝 You cannot submit an absence if:

  • Your child is already signed in

  • A daily diary has started

  • An absence is already logged for that day

📖 Full guide: Reporting an absence

2. Adding Advance Daily Notes

If you need to notify staff of any special circumstances (e.g. early collection, new routine), you can leave a Daily Diary Note in advance (up to 6 weeks).

Steps:

  1. Tap the ➕ icon on the Home screen.

  2. Select Daily Diary Note.

  3. Choose the relevant date.

  4. Enter your message and tap Save.

📖 Full guide: Adding a daily diary note

3. Signing In / Out Using the EYParent App

You can sign your child in and out using a QR code in one of two ways:

Option A: Scanning a Code Provided by Nursery

  1. Tap Sign In on the Home screen.

  2. Choose your child.

  3. Use your phone’s camera to scan the nursery’s QR code.

Option B: Generating a QR Code

  1. Tap Sign In > tap the icon next to your child’s name.

  2. A QR code will appear — nursery staff will scan it from your device.

Repeat the same steps for Sign Out.

📖 Full guide: Signing your child in/out

4. Timeline Visibility

All absences and sign-ins appear on your child’s Timeline. Use filters to show:

  • Absences

  • Daily diaries

  • Accidents/Incidents

  • Medicine forms

📖 Full guide: Using timeline filters

Resources

📚 EYParent Help Centre

📺 EYParent YouTube Playlist