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      Policy 1: EY Parent App Access & Profile Setup

      This guide supports families with the activation, setup, and management of their EYParent app account and child profile, helping ensure smooth and secure communication with the nursery.

      1. Setting Up Your EYParent Account

      Once your child has been registered at the nursery, you will receive an activation email. Follow the steps below:

      • Tap “Activate my account” in the email.

      • Enter your email, verification code, and child’s date of birth.

      • Set a secure password and log in.

      📖 Detailed guidance: Setting up your parent account

      2. Installing or Updating the EYParent App

      • Download the EYParent app from the App Store (iOS) or Google Play (Android).

      • Log in using your registered email and password.

      • If prompted to update, accept the update or manually reinstall from the app store.

      📖 See: How to update to the new EYParent app

      3. Switching Between Children

      If you have more than one child enrolled at the nursery:

      • Tap your child’s name at the top of the screen.

      • Choose from the list of enrolled children.

      • Tap Done to switch.

      📖 Guide: Switching children on the EYParent app

      4. Updating Your Child’s Profile (My World)

      While some registration fields are locked, you can update the “My World” section with key care details:

      • Tap Menu > Child Profile > My World

      • Add allergies, medical needs, sleep patterns, likes/dislikes

      • Upload supporting documents or images if requested

      📖 Guide: Filling out the child profile (My World)

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